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Help > SharePoint Support

1. When accessing SharePoint using the Global Office system, please make sure to take the following steps:

  • Use Internet Explorer wherever possible in order to get the best experience and be able to do multiple uploads.
  • During the logon process, make sure you select "Keep me signed in":
    Note: only do this if you are working on a corporate or private computer!

    Keep me signed in option 

  • Add the HMC SharePoint site ( domain ) to the Trusted sites.
    Do this in Internet Explorer via "Internet Options" menu option and the "Security" tab
  • Add the domain to the Compatibility view settings.
    Do this in Internet Explorer via the white cog wheel or via the Tools-menu, and then "Compatibility View settings"

2. Opening Office documents or Libraries in Windows Explorer

  • If you are prompted for a username and password, you will need to enter the "domain name" in front of the username followed by a forward slash ( \ ), ie. [domain name]\[username]
    Contact your point of contact and request the correct domain name.